If your website does not pull up or you receive the message "There is no DNS entry for http://www.forexample-domain.com", there are several possible explanations:

Ensure your site and your domain name are active:

  • Access your site using your Instant Access Domain Alias. For a new domain, it may take up to a week for the name to be released by InterNIC and propagated to DNS (Domain Name Servers) throughout the Internet. Foreign domains and transfers take longer. If you access your site successfully using the Temporary URL, your domain name is either not active or not yet propagated.
  • If your domain name is an older domain that has previously been reachable, the name may be on hold with InterNIC or ICANN. Contact domain registrar directly to determine the reason the name is on hold.

  • Check the status of your domain name by doing a "whois." For more information, go to How do I check the status of my domain name?

If you can reach the site with the Instant Access Domain Alias and you know it has been more than 72 hours since the name was released by InterNIC, clear your cache, then attempt to access your site again. For more information, click the appropriate link below:

   
If others are able to reach the site using the domain name but you cannot (even after clearing the cache), contact your local ISP and ensure that they have updated their DNS records.
   

If you are unable to reach the site using either the domain name OR the IP address, and you have followed the troubleshooting steps above, you may be experiencing connectivity problems, and should contact Planet Net Technical Support for assistance. Be sure to include a detailed description of all of the steps you have taken.

If you are able to reach other sites with your browser, run a traceroute. This will take a few minutes. For more information, go to How do I run traceroute?

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